Posted on Sunday, 10th August 2008 by admin
Almost a year i’m using Fastnet Internet connection from Firstmedia, i’m using the 768 kbps package. Now I will review the quality and service for this Internet Service Provider.
Fastnet is a Broadband Cable Internet Service Provider, so its coverage of course not as large as ADSL connection. Until now they only cover Jabotabek and Surabaya regions, hope they will expand their coverage soon.
Until now, they provide some different Internet Products :
- Fastnet 384 : up to 384 kbps, price: Rp. 99.000 / month
- Fastnet 512 : up to 512 kbps, price: Rp. 195.000 / month
- Fastnet 768 : up to 768 kbps, price : Rp. 295.000 / month
- Fastnet 1500 : up to 1500 kbps, price : Rp. 595.000 / month
- Fastnet 3000 : up to 3000 kbps, price : Rp. 1.195.000 / month
You can choose the product that most suitable to you, depend on your needs and your budget.
For the connection quality, I think I’m the lucky one, because so far it’s stable (just few times down). But on the other area (info from my friends), it’s variable, some down more often or got unstable connection, and some were okay. The customer support itself, I think getting better from time to time, compared to the time when this service launched.
So, if your home in the coverage area of this ISP, you can try to use their service. Because I think it’s the ‘best’ ISP around there at the moment, with their cheap price and unlimited bandwidht.
Tags: Internet, ISP
Posted in Computers, Internet | Comments (4)
August 10th, 2008 at 6:40 am
So far it’s good…
August 12th, 2008 at 9:22 pm
I like this connection because it’s unlimited
August 29th, 2008 at 9:42 am
I had problem with Fastnet 768 recently. I used to have speed up to 768 kbps everytime I test with http://www.speedtest.net ( connection to Jakarta, speed may vary in every location). .
But from previous week, when I test with speedtest.net, the speed reduced to 512 kbps. They said because there is a lot of traffic in my area. I called my friend because he has 512 kbps and asked him to test with speedtest.net. He got the same speed as I am.
I called customer service again and explained to him why I have the same speed as my friend living in the same area. Suddenly he check and able to fixed it right away, and the speed back to normal to 768 kbps (speedtest.net). So all the reasons they give me doesn’t make any sense.
I have called customer service 3 days in a row the last few days, same problem , same reasons thay customer service gave me and I insist to fix it asap, amazingly they can solved it right way while im still online with customer service. Once, they give me wrong speed : 1500 kbps.
But yesterday when I complaint again because of the speedtest showing 512 kbps, she (customer service) give me the same old reason ( to much traffic in internet or problem with my area) and she could not help me. I said to her, previous days ago, customer service can solved it right away and my friend with 512 kbps has the same speed as I am, it is not fair, but she would not listen. I am so upset, I decided to reduce my subscription to 512 kbps, guess what?
It is the same speed I get ( up to 512 kbps)when I subscribe 768 kbps.
So my conclusion is based on my experience,
1. Do Fastnet downgrade 768 kbps to 512 kbps without noticing the customer?
Yes
2. Do customer service have skill and right to adjust my speed immediately?
Yes, and they can fix it right away. (even with giving me 1500 kbps speed)
3. When you browsing internet, check http://www.speedtest.net to check if you get the right speed to what you pay.
4. Most of the time I have problem with 768 kbps (actual speed up to 512 kbps) in the morning and late of night.
If they can give me speed up to 768 kbps but with speed of up to 512 kbps, I also can pay them up to price of 768 kbps instead paying full price.
Fastnet sucks but I need it, what can I say.
September 8th, 2008 at 10:58 pm
Spanjang pengetahuan gw hubungi mereka, mereka g tau apa yang mereka ucapkan, karena apa yg mereka ucapkan seperti layaknya “answering machine” yang sudah di program untuk menjawab apa udah ada. Seperti “Akan kami laporkan ke bagian teknik”, akan kami buatkan scedjul”, “akan kami email bagian teknikal”, As my brain turns around again, i asked my self, “kenapa FirstMedia g beli “answering machine aja kalo apa yg org2 yang secara profesional disebut “CS” kerjakan dan apa yang “answering machine” kerjakan SAMA, bener2 sama cuma bedanya terkadang “CS” ini bersikap ada yang “sok tau bidang teknikal”(which is they dumb on it, i mean really dumb), I have prove, krn kbetulan gw dapat celah untuk datengin technical support mereka (yg secara gw minta ma “CS” selama 2 minggu g dtg2, tp gw telp sekali ke bagian tertentu di perusahaan mereka dan langsung bantu besoknya dateng tuh Technical Support! Hebat!Heran n tercengang….Kata orang “CS” jaringan kudu ganti kabel yang makan waktu 4-2 mggu yang kudu dipesen dulu kabelnya, herannya ternyata Bpk Tech Support yang budiman dan baik hati ini bilang, sama sekali g perlu ganti…n besok dijanjiin akan diperiksa jaringanya..ternyuata SIM SALABIM! gw pulang kantor dah nyala Net gw….HUAHUAHUA…sampai ingin terisak air mata…2 minggu telp tiap hari lebih dari 4 kali ke CS ga ada hasil ternyata dapat yg lgsng ada hasil…ITU BUKTINYA..jadi bukan pengen ngjelekin..Toh FirstMedia bs berhemat banyak dengan mengganti “CS” mereka dengan answering machine n ganti dengan SDM tech support, karena yg dibutuhin tech support bukan “CS” yg kerjanya cuma tulis report ttg masalah customer tapi g ada diterusin, kenapa gw bilang g diterusin? krn ga ada tech support yang sampe ke rumah, even cuma buat ngecek..N U KNOW WHAT..kata tech support mmg kalo lewat CS baru masuk daftar antrian 2 mggu setelah laporan.. mgkn itupun kalo udah telp tiap hari, gmn yang ktlp cuma 1 kali…HEHEHEHEHE…Kalo gw bilang Tech Support orgnya baek2 gampang banget bantu-tentunya kalo loe juga baek. TP kalo “CS” lo telp ngomong sopan sama ngomong sampe keluar “kebon binatang” sama aja…alias NIHIL g ada hasil…! Bayangin lo ngabisin waktu loe cuma buat tlp tuh org2 yang g tau job des profesinya apa kecuali angkat telp, n catat tuh keluhan, karena wktu mau pasang aja lo kudu jelasin berkali2 kalo yang angkat beda orang dengan yang sebelumnya lo ajak ngomong…karena blom ada tech support yang dateng ke rumah lo pasang tuh NET, so lo kudu tlp lagi kan, nah sampe dower dah lo ceritain, notabene katanya g bisa ngoper tuh tlp ke org yang lo ajak ngomong sebelumnya, misal lo minta ngomong ma beliau. JD INTINYA FIRST MEDIA MENDING GANTI AJA TUH CS MA ANSWERING MACHINE COZ THEY REALLY SUCKS AT WHAT THEY SUPPOSED TO DO! N catat bukan cuma gw doang yang bermasalah ma “CS” mereka, lo pada bisa liat di google lo search “FIRSTMEDIA” indonesian based, n VOILA, muncul dah tuh tetek bengek tentang keluhan2 yg lain ttg “CS” mereka. SARAN GW mending lo ga usah telp “CS” mereka, cari dept lain yang bisa bantu, gw sih dah dapet, heheheeh, kalian usahalah sendiri, karena bersabar dalam usaha adalah ilmu tertinggi “persilatan”. GUD LUK!